D2822 QSR7 dba Tim Hortons
  • Erlanger, KY, USA
  • Full Time or Part Time

STATEMENT OF PURPOSE:

Customers are the focal point of our business; they are the team members number one priority. Every customer is regarded as a guest in our store and both the management and team member must ensure that their stay is always enjoyable

Team Member Positions:

  • Baker
  • Guest Service
  • Sandwich and Prep

QSC Standards:

  • Maintains product quality and freshness.
  • Follows designated store cleaning plan and procedures (use of store cleaning chart for daily duties and restrooms).
  • Works at a pace that is safe and respects the guest time.
  • Exhibits positive guest service attitude at all times.
  • Makes sure food safety standards are met at all times.

Job Requirements:

  • Positive team player
  • Strong communication and interpersonal skills
  • Able to work in a dynamic, fast paced environment
  • Ability to follow standards and direction
  • Able to work flexible days (including afternoons, overnights, weekends & early mornings)
  • Previous guest service experience considered an asset
  • Ability to multi-task and work in a dynamic environment
  • Strong written and verbal communication skills
  • Ability to follow guidelines and direction
  • Previous experience considered an asset
  • Exceptional integrity and reliability
  • Consistent guest focus
  • Strong communication skills (written, verbal)

Controls:

  • Follows food build charts, flow charts and production charts.
  • Works scheduled shifts and keeps management informed of availability.
  • Pre-rush check list is followed and signed off by team member.
  • Helps control food cost by minimizing waste, correct baking and production of products.

Policies and Procedures

  • Follows all procedures in Operations Manual to REV standards.
  • Punches in and out for scheduled shifts, notifies manager if an error is made.
  • Adheres to cash control policies and procedures. 
  • Maintains safe working conditions by following all safety and security policies and procedures; notifies manager of  any accident or injury.

EMPLOYMENT STANDARDS:

AGE REQUIREMENT:

                Must be at least 16 years of age

PHYSICAL REQUIREMENTS:

  1. Visual acuity sufficient to inspect restaurant and employees for cleanliness and neat appearance.
  2. Hearing and speaking ability required in order to train and supervise employees and to handle customer complaints.
  3. Mobility sufficient to move about all parts of the restaurant and to fill in for other employees when required.

4.Must be able to move, bend, stoop, push, pull, and lift at least 50 pounds.

5.Must be free of illicit drugs.

6.Must be able to see and hear or use prosthetics that provide for accommodations of these senses.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

D2822 QSR7 dba Tim Hortons
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